Information about the Coronavirus COVID-19
For us at MTRX, the safety of our travelers and employees is always our highest priority, so even now. We want everyone on board our trains to feel safe. We therefore follow the recommendations from the authorities and are prepared for rapid changes. On June 4, the Public Health Agency announced that the restrictions for domestic travel should be lifted from June 13. This summer, we are doing a number of things to increase the security of travel.
MTRX offers free masks for all travelers. The masks are distributed by MTRX service hosts in connection with departure. We would like to emphasize that the masks is an extra precaution and that you should only travel if you are completely healthy and symptom-free. MTRX enables all customers to cancel their planned trip. In the FLEX and 1 CLASS PLUS ticket classes, all tickets are as usual refundable and in the FIX ticket class you can now cancel and receive a voucher with the corresponding value for future trips during the summer.
MTRX makes sure that passengers are distributed evenly onboard as far as possible as well as enables all customers to purchase next seat free for 150 SEK, thereby increasing the distance to their fellow travelers. This applies in the FIX and FLEX ticket classes. In 1 CLASS PLUS next seat free is always included.
At the same time, MTRX refers to general advice from the Public Health Authority regarding Covid-19 before and during the trip.
Can I re-book or off my ticket if I get sick or change plans?
Yes. If you contact our customer service no later than 24 hours before departure, you can cancel your FIX trip, with departure day 22 June until 16 August, and receive a voucher of the corresponding amount valid until 16 August 2021. If you have a FLEX or 1 CLASS PLUS ticket, you can cancel your ticket as usual. You can easily do this via the booking confirmation you received when booking.
To cancel, email your booking reference to [email protected] at least 24 hours before departure. The voucher will be sent to your email address within three weeks.
Can I book next seat free if I want more distance to my fellow travelers?
Yes. For 150 SEK you can book an extra free seat for your FIX or FLEX ticket. In 1 CLASS PLUS next seat free is always included. The offer is valid for new bookings with departure day until 16 August. Bookings already made are not affected.
How do I buy a next seat free for 150 SEK?
You do this in step four when you book your ticket by clicking on the preselected seat you have been allocated. If you are traveling with a 1 CLASS PLUS ticket, then this is already included in the price.
Why don’t you offer next seat free after June 14th?
With the new travel recommendations, from June 13th, we have chosen to offer the purchase of next seat free to FIX or FLEX ticket from June 15th. This means you can still get an extra seat at a price of 150 SEK.
What kind of mask do you offer on board?
The mouthguards are CE-marked and manufactured by Mölnlycke. Product name: Mölnlycke BARRIER REF4228 and standard: EN14683: 2014
How many masks do I get for the trip?
The trip includes one mask.
Can you travel with MTRX if you are sick or have symptoms and use a mask?
No, if you are ill or have symptoms, you should stay at home until you are healthy and have been symptom-free for at least two days according to the recommendations of the Public Health Authority. If you become ill or have symptoms before your summer trip, you can cancel your ticket by contacting our customer service.
Can I require my fellow travelers to use a mask?
No, it is optional to use a mask during the journey, but showing consideration for their fellow travelers is always important.
How should the mask be used and disposed of?
Read more about using and disposing masks with ear bands here. Page two of the PDF.
Why do you offer masks when it’s not recommended by the Public Health Authority?
We offer masks as an extra safety measure. WHO recommends masks and some European countries eg. Germany, England and France have introduced this as a requirement or recommendation. We want to enable more people to travel safely this summer and therefore believe that free masks are something that some customers will appreciate.
What other measures do you have on the train as a result of Covid-19?
In addition to our usual cleaning routines, we have introduced daily cleaning with disinfectants and increased supervision of the toilets several times during the journey. During the inspection, touch surfaces are wiped with disinfectant. We have also taken a number of measures in our cafe on board. There are markings on the floor of the cafe and at the toilets to reduce the risk of queues. Hand sanitizer is available in the café.
Does MTRX accept BRA's ticket between Stockholm and Gothenburg?
Covid-19 has created a very difficult financial situation for train and airline companies, which has resulted in operators either completely ceasing or significantly reducing their traffic, for example the airline BRA. In conjunction with the reconstruction, there is a risk that a number of travelers will affected negatively and MTRX therefore chooses to offer a free re-booking for these travelers on the Stockholm-Gothenburg route. By contacting our customer service via chat at mtr.se or via e-mail at [email protected] and attach valid ticket with BRA for the flight on the Stockholm-Gothenburg line, the traveler who has to travel will be booked at a desired departure on the same date as the original departure flight. This applies to all departures subject to availability and for departures until 15 August.