How can we help you?
Frequently asked questions
Booking
- Our tickets
- Child, youth, student and senior
- Seat selection
- Personal tickets
- Name change of tickets
- Payment options
- Rebook or cancel a ticket
- Questions about a booked ticket
- Accessibility on board
- Book assistance
- Book a trip with a pet
- Book a trip with ClubX points
- Benefits as a ClubX member
- ClubX points and membership tiers
- Group bookings
- Book the suite
- Commuter card & corporate agreements
- Book a trip with a discount code
Café on board
Personal customer service
Chat with us
Open every day 9-17
Email us
Staff on the platform
Sometimes it is nice to get some help and that is why our staff are on the platforms each departure and arrival.
Do you have a question? Or maybe you need someone to help you find your seat on board? Our service hosts work hard to make sure that you feel safe and comfortable, both on board the train and on the platform before and after your trip.